Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you create an account, use our support platform, contact us, or interact with our AI features:

• Account information: name, email address, company name, job title, and password.
• Support conversation data: messages, attachments, and metadata from Slack, Teams, Discord, email, and other connected channels.
• Usage data: log data, browser type, IP address, pages visited, and actions taken within the platform.
• Payment information: processed securely by our payment processor; we do not store card details.

2. How We Use Your Information

• To provide, operate, and improve the Plain platform.
• To train and improve our AI features (Ari, Sidekick, Insights) using anonymized and aggregated data where permitted.
• To send transactional and service-related communications.
• To detect, prevent, and address security incidents and fraud.
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: third-party vendors who assist us in operating the platform (hosting, analytics, payment processing) under strict data processing agreements.
• Business transfers: in the event of a merger, acquisition, or asset sale.
• Legal requirements: when required by applicable law or to protect our rights.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting privacy@plain.com.

5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time.

To exercise any of these rights, contact us at privacy@plain.com.

6. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use essential cookies to operate the platform and optional analytics cookies to understand usage. You can control cookie preferences through your browser settings or our cookie consent tool.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@plain.com or by mail at: Plain, Privacy Team, [Address], United Kingdom.